FAQ

Thoroughbred Auto Care FAQs

Welcome to Thoroughbred Auto Care’s FAQs section! We understand that car troubles can be stressful, but not with our shop! We’re here to provide clarity and solutions. Below, you’ll find answers to common questions about our services, policies, and more. If you don’t see what you’re looking for, feel free to reach out to our knowledgeable team in Laurel, MD. Let’s get you back on the road with confidence!

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1. What services does Thoroughbred Auto Care offer?

At Thoroughbred Auto Care, we offer a wide range of auto repair and maintenance services to keep your vehicle running smoothly. Our services include but are not limited to:

  • Engine diagnostics and repair
  • Brake system inspection and repair
  • Oil changes and fluid checks
  • Tire rotation, alignment, and replacement
  • Transmission service and repair
  • Electrical system diagnosis and repair
  • Heating and air conditioning service
  • Scheduled maintenance services
2. Do you work on all makes and models of vehicles?

Yes, we service all makes and models of vehicles, including domestic and foreign cars, trucks, SUVs, and hybrids.

3. How do I schedule an appointment?

You can schedule an appointment by giving us a call at 301-781-7712 or by visiting our website and utilizing our online scheduling tool that lets you describe your needed service and select a time based on our current availability. Once you schedule, you are all set to come to the shop at the selected time. You will receive reminder texts leading up to the appointment.

4. Can I drop my vehicle off outside of business hours?

Yes, we offer a convenient drop-off service for our customers. Just let us know your preferred drop-off time, and we’ll provide instructions on where to leave your vehicle and how to securely drop off your keys.

5. How long will my service or repair take?

The duration of service or repair depends on the nature of the work required and the availability of parts. We strive to complete all services in a timely manner and will provide you with an estimated timeline when you schedule your appointment.

6. What if my car breaks down after hours?

Call your preferred towing provider and have your vehicle delivered to our shop. If you need a towing company, we work with Morton’s Towing 301-330-1170. If you have AAA, you can call the number on your membership card, and they will set up towing for you. We have a night drop box to the left of our front door for you or a tow truck driver to use. Please call or text us at 301-781-7712 or send an email to info@thoroughbredautocare.com to let us know the vehicle is coming. We will do our best to get it looked at during the next business day.

7. Are your technicians certified?

Yes, our technicians are highly trained and certified professionals with years of experience in auto repair and maintenance. They undergo regular training to stay updated on the latest automotive technologies and repair techniques.

8. Do you offer any warranties on your services?

Yes, we stand behind the quality of our workmanship and offer warranties on parts and labor for added peace of mind. We are a Napa Auto Care Center and offer a 3-year, 36-month nationwide warranty on most repairs. Please ask our staff for details about our warranty policies.

9. Can I wait at your shop while my vehicle is being serviced?

We do have limited slots for clients to wait while their vehicle is being serviced. In most cases, we recommend that the vehicle be dropped off. This allows us to accommodate more clients and work through repairs more efficiently. You may be able to get in sooner if you are able to drop your vehicle off for the day.

10. How can I stay updated on the status of my vehicle during repairs?

We’ll keep you informed every step of the way. Our team will provide updates via phone, email, or text message, whichever method you prefer, to let you know the status of your vehicle and any additional repairs or recommendations that may arise during the service.

11. Do you accept 3rd party warranties?

Yes, we do. We are a RepairPal Certified shop and can perform repairs to your vehicle covered by MaxCare and many other warranty providers. Please have your policy information available when you make an appointment.